Warranty Policy

1. Warranty period

Unless otherwise agreed in writing, the warranty period is 12 months from bill of lading date. The warranty period begins on the bill of lading date and is not extended by repair, replacement or any period during which the battery is out of service.

2. What is covered

Within the warranty period, we warrant that batteries are free from defects in materials and workmanship, including:

• Manufacturing defects in the case, grids, plates, separators and terminal welds.
• Failure to meet the specifications confirmed in writing for the order (voltage, capacity, CCA) under standard test conditions.

3. What is not covered

The warranty does not cover failure or degradation caused by anything other than a manufacturing defect. In particular, it excludes:

• Deep discharge — leaving the battery discharged for an extended period.
• Overcharging or incorrect charging — use with a mismatched or faulty charging system.
• Improper installation or use — wrong orientation, incorrect terminal connection, or use outside the intended application.
• Physical damage — impact, dropping, or damage during handling after delivery.
• Normal wear and ageing — gradual loss of capacity from normal use over time.
• Improper storage — storage in high temperature, or storage without the prescribed maintenance charge.
• Neglect of electrolyte — where applicable, failure to maintain the correct electrolyte level.

4. How to make a claim

1. Notify us in writing within the warranty period, with the model, batch / serial number, quantity and a description of the fault.
2. Provide evidence — photographs, and (where requested) a returned sample for inspection, or an independent test report.
3. Inspection — we inspect the battery or evidence and confirm in writing whether the defect is covered.

Claims must be submitted within a reasonable time after the defect is discovered, and in any event within the warranty period.

5. Remedy

If a defect is confirmed as covered, the remedy is at our option:

• Replacement of the defective unit, or
• Credit against a future order, in proportion to the remaining warranty period.

We do not cover labour, freight, duties or other incidental costs unless otherwise agreed in writing.

6. Warranty transfer

The warranty is extended to the direct buyer under the sales contract. If you resell the batteries to end users, you are responsible for handling end-user claims; our warranty obligations run to you as the buyer.

7. No other warranties

To the fullest extent permitted by law, this warranty is the sole and exclusive warranty and is in lieu of all other warranties, express or implied. Nothing in this policy limits rights that cannot be excluded under mandatory law.

8. Contact

Warranty claims and questions: [email protected] or +86 13323237275 (WhatsApp: +86 13323237275).